Technical Support Analyst III in Atlanta, GA at RaceTrac

Date Posted: 11/11/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    200 Galleria Parkway Southeast
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/11/2021

Job Description

RaceTrac Company Overview

Job Description:

The Technical Support Analyst III is responsible for monitoring and maintaining the organization’s computer hardware and software. This individual carries out team functions for the onboarding, installation, and maintenance of all employee computer systems, while providing efficient customer service to all employees. Up to 10% travel may be required.   

Responsibilities:

•    Maintains and provides technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, faxing products, and phone configurations 
•    Addresses daily individual user problems and provides solutions in a timely manner 
•    Provides leadership and mentoring to the Technical Support Analysts and supports training and development as necessary 
•    Installs and configures the appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support    
•    Diagnoses and resolves recurring hardware and software faults as needed.    
•    Performs analyses, testing, and updates of computer and hardware systems

Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users 
 

Qualifications:

•    Bachelor’s degree from an accredited college or university; a degree in Computer Science, Information Technology, or related field preferred
•    5+ years experience in related field preferred
•    Knowledge of PC, network, hardware, and software installation and configuration preferred
•    CompTIA and/or Microsoft certifications a plus

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