Technology Services Analyst in Atlanta at RaceTrac

Date Posted: 5/29/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    200 Galleria Parkway Southeast
    Atlanta
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/29/2021

Job Description

RaceTrac Company Overview

Job Description:

The Technical Services Analyst enables and supports the delivery and support of IT services to business unit(s).  This role supports the application and infrastructure services and works with the business to manage service escalations.  This individual collaborates with business analysts, developers, and business stakeholders to deploy technical solutions and ensure product adoption.  This person works with the business and IT to continuously improve IT solutions and processes to enable productivity and value creation. Up to 10% travel required.

Responsibilities:

  • Executes support and maintenance procedures to help resolve issues quickly at the lowest cost while meeting customer expectations
  • Owns service escalations from customers, working with direct management and IT to address
  • Partners with business stakeholders to develop user training guides and business continuity procedures
  • Partners with business to create and execute onboarding process for new users helping them to rapidly become proficient in using technology
  • Identifies and escalates improvement opportunities that increase system uptime, improve technology adoption, and drive customer satisfaction.

Qualifications:

  • Bachelor’s degree from an accredited college or university in Computer Science, Engineering or Information Technology preferred.
  • 1 - 3 years of technology systems support, development, and/or maintenance experience.
  • Excellent analytical, problem solving, and organizational skills with the ability to multitask to balance immediate and long/term priorities.
  • Demonstrated ability to work with cross-functional teams.
  • Effective oral and written communication.

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